Moxi 2-Tuner 500GB HD Digital Recorder

Purchased the Moxi three months ago to replace our VCR:


- Very good value--many features and substantial capacity, at a cost of


only $100 more than that of just a TiVo lifetime subscription


- No subscription or rental fees


- First-rate customer support


- Easy to use


- Reliable


- Delivers clean 720p HD video through 30' HDMI cable





Room for improvement:


- Initial shakedown problems


- Netflix requires PlayOn software running on a PC


- Occasional "channel not available" errors when scheduling programs


from Moxi website


- Cannot change series recording options from Moxi website


- Tuning and menu navigation controls balky (though playback controls


respond instantly)


- Always on--no low-power standby mode


- PlayOn software for PC is clunky, e.g. cannot fast forward/rewind videos





The first Moxi I received was functional, but made a soft, high-pitched whining noise that I found too annoying for our bedroom. Moxi support said this was probably normal, but that they'd monitor the box for a few days to confirm. Two days later I received an email saying that there was a disk problem, and included an RMA number for returning the unit. The replacement unit did not make the whining noise.





A second problem was loss of the HDMI output signal from the box every few days, requiring reboot. Moxi support provided a workaround to use until the problem was corrected by the automatic software update applied in late January.





I also contacted Moxi support by phone or email regarding several other issues that were either minor or not directly caused by Moxi. In every case, the first person who responded was understandable and knowledgeable.


Moxi 2-Tuner 500GB HD Digital Recorder